The complete AirPaz login guide

You don't strictly need an account to use AirPaz

Worth saying up front: AirPaz lets you book and manage tickets as a guest. Use the "My Booking" entry point with your PNR and email. So if logging in is causing pain, you can skip the account entirely for a one-off booking.

That said, an account is useful if you book more than once a year. It saves passenger details for repeat bookings, stores invoices in one place, and unlocks newsletter-only voucher codes.

Four ways to sign in to AirPaz

1. Email + password. The default. Email is your username.
2. Sign in with Google. Single-tap via your Google account. Linked to the Google email — if that email differs from a previous AirPaz account, you'll get a duplicate.
3. Sign in with Apple. iOS only. Same caveat as Google — uses your Apple ID's primary email.
4. Sign in with Facebook. Sometimes flaky due to Facebook's privacy permission changes. Use as a backup, not primary.

The duplicate-account trap

This catches more travellers than anything else: you book once as a guest with name@gmail.com, then later "Sign in with Google" using name@gmail.com. AirPaz now has two records under the same email — a guest record (with your booking) and a Google-linked account (empty).

Symptom: you log in via Google, can't see your booking. Symptom #2: trying to create an account with the email throws "email already in use."

Fix: contact support via WhatsApp and ask them to merge the records. Provide the booking PNR and the email. Takes 1–3 business days.

Password reset that actually works

Click "Forgot password" on the login screen. You'll receive an email with a one-time reset link, valid for 60 minutes. If it doesn't arrive:

• Check spam. Reset emails from noreply@airpaz.com sometimes get filtered.
• Add to safe senders. Add @airpaz.com to your email allowlist.
• Wait 15 minutes between attempts. Hitting the reset button repeatedly can trigger rate-limiting that delays delivery.
• Wrong email entirely? If you genuinely don't remember which email you used, you'll need support — they can search by your PNR.

OTP / 2FA when the code doesn't arrive

AirPaz uses SMS OTP for sensitive actions (refund requests, payment method changes) and sometimes for login. SMS delivery to Singapore, Malaysia and Hong Kong is mostly fine. Delivery to Indonesia, Thailand, Vietnam and Philippines is fine on local SIMs. Delivery to European and US numbers is occasionally throttled by local telcos.

Fixes if the OTP doesn't show up:

1. Wait 90 seconds before requesting a resend — most telcos hold SMS for 30–60 seconds before delivery.
2. Switch to email OTP in your account settings (Profile → Security → "Send OTP via Email"). Email OTP is more reliable internationally.
3. Check your phone number is in international format with country code (+60, +62, +66, +63 etc.).
4. If you've recently changed phone number, update it in your account profile before trying actions that require OTP.

"Sign in with Google" loops back to the login page

Three known causes:

• Third-party cookies blocked. Brave, Safari ITP and ad-blockers sometimes break OAuth. Allow cookies for airpaz.com and accounts.google.com.
• Pop-up blocker. The Google sign-in flow opens a popup. Allow popups for airpaz.com.
• Multiple Google accounts logged in. Sign out of all Google accounts in another tab, then retry — pick the right account on the chooser screen.

Security hygiene for your AirPaz account

Travel accounts hold passport details and payment info. Worth treating seriously:

• Unique password. A password manager makes this trivial. Never reuse your email password here.
• Enable 2FA. Even if SMS is sometimes slow, it raises the bar against credential-stuffing attacks (using leaked passwords from other sites).
• Review login activity in Profile → Security every few months. Unknown device login? Force-logout all sessions and change the password.
• Phishing. AirPaz will never ask for your password via email. Verify the URL — the official site is exactly airpaz.com, not air-paz.com or airpaaz.com.

What about the mobile app login?

The app uses the same credentials as the website. If you can't log in on the app but can on the web, the usual cause is an outdated app version. Update via App Store / Google Play, then retry. App data corruption is rare — uninstall and reinstall as a last resort (your bookings live server-side, you won't lose them).

Privacy: deleting your AirPaz account

If you want to leave the platform entirely, request account deletion via support — this is a GDPR/UU PDP right. They'll close the account, remove your personal data, and retain only legally required transaction records (typically 5–10 years for tax purposes). Your booking history disappears from the dashboard but the airlines still hold the PNR records on their side until expiry.

Login error reference

FAQ